FAQ
Here you will find the answers to the most important questions about us and our products
you have questions Here are the answers!
1. What do you mean by lakebound and riverbound plastic?
For over 10 years we have been producing bags and backpacks with our partners in Cambodia from recycled materials such as rice, fish feed and cement sacks. We are thus helping to ensure that this plastic does not end up in rivers and lakes, which is why we refer to the materials used for our Beadbags Classic range as lakebound and riverbound plastic. It is often overlooked that a large amount of plastic first ends up in lakes and rivers and then often ends up in the oceans. We start at this point and thus prevent plastic endangering the biodiversity in lakes and rivers or subsequently ending up in the seas.
2. What do you mean by oceanbound plastic?
With our Beadbags Ocean range, which will be released in summer 2023, we are making the circle complete. In doing so, we are no longer just helping to avoid lakebound and riverbound plastic, but also ocean plastic collected within 50 kilometers (or 30 miles) of shorelines. So look forward to our new Beadbags Ocean range.
3. How are the sustainable bags and backpacks from your Beadbags Classic range made?
Our Beadbags classic range is manufactured in Cambodia under the umbrella of the World Fair Trade Organization. A total of around 600 craftsmen and women, mainly people with physical disabilities, produce our bags and backpacks there with great attention to detail.
4. What materials are the backpacks and bags from your Beadbags Classic range made of?
Our accessories are made from recycled rice, fish feed and cement sacks. We thus actively contribute to ensuring that these materials do not end up in rivers and seas.
5. Are the products vegan?
Yes, our products are vegan.
6. Are the products manufactured under fair working conditions?
Our Beadbags classic products are produced in Cambodia under the umbrella of the World Fair Trade Organization (WFTO).
We produce our Beadbags Ocean range together with a German partner in China in compliance with a strict code of conduct.
7. Are the products easy to clean?
Yes, our Beadbags classic products in particular are easy to clean thanks to their materials.
8. How does shipping work and how long does it take?
We work thoroughly and quickly and usually ship within 3-5 days.
9. How are returns and exchanges handled?
As a sustainable company, we want to avoid unnecessary shipments. Therefore, we do not cover the return costs if you want to return faultless products to us.
If, contrary to expectations, our products should show a defect, you can of course contact us and we will then send you a free return slip. Depending on the defect, we then repair it
the product and send it back to you or you will receive a new one.
10. What are the shipping costs?
Order from Germany: 5.95 euros; From 100 euros minimum order value: Free shipping
Order from the EU: 15.00 euros; From 150 euros minimum order value: Free shipping
Order from Switzerland: 15.00 euros; From 150 euros minimum order value: Free shipping
Order from Great Britain: 15.00 euros; From a minimum order value of 200 euros: Free shipping
Orders from the USA or Japan: EUR 35.00; From 800 euros minimum order value: Free shipping
11. Can I order personalized products?
Yes, our straps can be individually printed if purchased in larger quantities. Just talk to us about this!
12. How do I reach your customer service?
We value good customer service and are of course personally available for you. You can reach us by phone at 02196-8984642 or by email at …
14. Are you doing more in terms of sustainability?
Yes, we work together with the Lesota-Werke of Lebenshilfe Remscheid and together we produce postcards, notepads and magnets from recycled files. Have a look at the
page www.kladdenjan.com or contact us.
UNIQUE BECAUSE
no company has such a specific range of recycled materials that prevents the impact of plastic in lakes, rivers and seas.
UNIQUE BECAUSE
our fair, sustainable bags and backpacks are certified in production with the highest credibility (e.g. WFTO or BSCI).
UNIQUE BECAUSE
we are firmly convinced that we have one of the strongest partner sustainability networks (e.g. the UN Oceanade 2021-2030 ).
