Returns

30-Day Returns – Worldwide

BEADBAGS offers a voluntary 30-day return period from the date your order is delivered. This applies to all countries served by our online store.

Return shipping costs

Germany: For voluntary returns from within Germany, we offer a return label on request for €4.50. If you use this label, the fee is deducted from your refund.

Austria and all other countries: For voluntary returns from outside Germany, you arrange and pay for shipping back to Germany yourself. Our €4.50 German return label is not available for international returns. Customs formalities may apply to shipments from outside the EU.

How to return your order

We recommend contacting oceanboundbags@beadbags.eu with your order number before shipping. Pack your item carefully, send it to the address below and retain your proof of postage:

BEAD GmbH
Tente 33
42929 Wermelskirchen
Germany

For our voluntary return policy, items should be unused and undamaged. Promotional bundles with a free item generally require both products to be returned for a full refund. Gift cards and statutory exceptions are governed by the applicable terms and laws.

Your statutory rights

Our voluntary 30-day return policy is additional to your statutory consumer rights. It does not restrict applicable cancellation or withdrawal rights, or your rights relating to defective or incorrectly delivered products. Normal voluntary-return shipping costs do not apply to valid claims for faulty goods.

For details, see our cancellation and refund policy.